This a320neo is aimed at advanced X-Plane users, who are familiar with the principles and logic of an a320. If you are on the entry level you can possibly face some difficulties due to advanced features of this model. You can experience some difficulties in case your English is poor. Due to advanced realism of this a320neo model it is not recommended for sensitive persons, for persons with any mental sickness and for persons with any nervous system disease. User must be over 16 years old.
System requirements: For current version (ver.2.3) you need X-Plane 10.45 64 bit only, with HDR mode ON, CPU: 3Ghz Multi-core. Memory: 8 GB RAM. Video Card: 1Gb VRAM. 64 bit OS (Windows 7 / Windows 8, MAC OS Mavericks/Yosemite/Sierra), high- precision joystick, rudder pedals, throttle controller (separate throttle controllers not support). Compatibility with future versions of the X-Plane was not tested.
3-th part plugins: Sometimes people use a lot of X-Plane plugins, and install new plugins unnecessarily. Each of them eat memory and some framerate. Rest assured that these plugins may affect the the a320neo plugin. We make no guarantee of successful operation of the a320neo plugin with any other plug-ins and not test them for compatibility. The user uses the plane together with other plugins at your own risk.
Flight control device drivers/config: Our team is not developing drivers and configuration files for hardware devices from other manufacturers, what you may have. Write drivers – the task of their manufacturers. Problems can arise from the fact that this plane uses a lot of custom datarefs that are not known for device drivers. If you contact our tech support – we can help with information about datarefs (may me), but we cant help you with drivers or configuration files.
Systems and Flight model: Even thought a lot of systems are emulated in this a320neo there is no 100% guarantees of compliance to the real world prototype. For this reason, this product MUST NOT be used for real a320 pilots training in real world aviation! The team of developers has the right to keep in a product all these simplifications and discrepancies which can be considered as necessary.
Not a bug, just “not complete/done yet” list: FPLN SAVE, Step CLB/DES, SPD/TIME CNSTR, all OH/PED buttons named “INOP”, ECAM STS Page, All Failures, EXPED clb/des. (might be continued)
Support: Use contact page please. Unfortunately, we are not sure we will respond you due to excessive work load and limited time.
Your own serial nomber: Buying this product in the store user gets the key (serial number) which allows to activate one copy on one computer (with one computer hardware configuration and one operation system installed). Actually one key allows user to accomplish up to four back-up activations. It is not guaranteed but it works usually.
Refund Policy: We guarantee 100% money back if your serial number has not been activated. For all other cases – no refund. If some function of the aircraft does not work or not worked properly, it is not an argument for a refund. If your equipment or 3-th part plugin not work well with the plane or adduct to x-plane crash – this is not an argument for a refund. Please take this, or do not buy plane.